Calls dropped, records scattered—students started over at every handoff. Copilot transcription now carries the full picture through.

Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.

Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.

Inconsistent manual call notes caused billing errors. Now, zero-retention AI turns VoIP calls into synced case and billing entries.

Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.

Complex email chains bottlenecked utility agents. AI now summarizes 55k threads monthly, cutting handling time by 87%.