Key results
Revenue Increase
22%
User Engagement Increase
88%
Customer Satisfaction
80%
Result highlights
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The story
A leading global provider of workforce and conversation intelligence solutions relied on a legacy transcription vendor that hadn't released updates since 2020.
Deteriorating accuracy caused 41 highly escalated support cases and forced the costly migration of over half their customers to alternative...
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The company
Calabrio
calabrio.comWorkforce engagement and contact center optimization software.
IndustrySoftware & Platforms
LocationMinneapolis, MN, USA
Employees251-1K
Founded2007
Scope & timeline
- 6-week reduction in time-to-market
- Migration completed in 90 days
- 63% improvement in developer productivity