On-premise systems, dispersed and brittle, bottlenecked every release. AI agents now run routine dev steps — hours cut to minutes.
America's largest domestic airline by passenger volume, with 134 million annual passengers and IT systems spanning reservations, flight operations, and customer services that have grown increasingly complex over decades.
Legacy infrastructure, dispersed across systems and costly to maintain, created brittleness in a business where any IT outage carries immediate...
Major U.S. airline providing affordable, reliable air travel.
Provided cloud infrastructure, AI tools, and Kiro for agentic development to modernize Southwest Airlines' systems and accelerate digital transformation.
Southwest Airlines's Software development is part of this use case:
Related implementations across industries and use cases
Building prototypes took months. Engineers now use structured markdown to guide an AI IDE in generating standardized code and test cases.
Manual coding and testing delayed reward campaigns. Now, AI automates repetitive tasks so 240 engineers focus on core architecture.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Building prototypes took months. Engineers now use structured markdown to guide an AI IDE in generating standardized code and test cases.
Manual coding and testing delayed reward campaigns. Now, AI automates repetitive tasks so 240 engineers focus on core architecture.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
A mistranslated word could derail global R&D projects. Now, researchers instantly refine technical papers & communicate seamlessly across languages.
Protecting users from harmful on-device AI required internet. A powerful safety AI now runs directly on the PC, guarding users even when offline.
On-premise systems, dispersed and brittle, bottlenecked every release. AI agents now run routine dev steps — hours cut to minutes.
America's largest domestic airline by passenger volume, with 134 million annual passengers and IT systems spanning reservations, flight operations, and customer services that have grown increasingly complex over decades.
Legacy infrastructure, dispersed across systems and costly to maintain, created brittleness in a business where any IT outage carries immediate...
Major U.S. airline providing affordable, reliable air travel.
Provided cloud infrastructure, AI tools, and Kiro for agentic development to modernize Southwest Airlines' systems and accelerate digital transformation.
Southwest Airlines's Software development is part of this use case:
Related implementations across industries and use cases
Building prototypes took months. Engineers now use structured markdown to guide an AI IDE in generating standardized code and test cases.
Manual coding and testing delayed reward campaigns. Now, AI automates repetitive tasks so 240 engineers focus on core architecture.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Building prototypes took months. Engineers now use structured markdown to guide an AI IDE in generating standardized code and test cases.
Manual coding and testing delayed reward campaigns. Now, AI automates repetitive tasks so 240 engineers focus on core architecture.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
A mistranslated word could derail global R&D projects. Now, researchers instantly refine technical papers & communicate seamlessly across languages.
Protecting users from harmful on-device AI required internet. A powerful safety AI now runs directly on the PC, guarding users even when offline.