World Wide Technology
IT support
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
With numbers to prove it.
Explore all industries12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Knowledge was trapped in siloed systems. Gemini connected Jira and SharePoint, enabling staff to build custom agents for QA and coaching.
HR tasks required specific tool knowledge. Now, staff use natural language to draft roles and book leave instantly.
SOWs required manually merging data from four systems. Gemini agents now synthesize drafts, cutting manual work by up to 75%.
Fixing defects in massive C++ systems took weeks. AI agents now run autonomous compile-test-fix loops, resolving issues in hours.
Latency made robots too slow for the real world. A multi-agent system now coordinates vision and movement at human speed.
Tracing issues across hundreds of contracts took days. AI now synthesizes the history from bulk files in hours.
Onboarding 5,000 hires buried managers in admin. AI now guides new staff and drafts reviews, saving leaders a week per year.
Developers waited 15 minutes for routine fixes. Now, they run parallel agents to finish tasks in 30 seconds.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Phone support costs slowed growth. Agents now use real-time device telemetry to diagnose issues without humans.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.