How AI + customer service works
for 439 companies

We track and decode how AI leaders get results, so you can pursue the right projects with confidence.

Recent case studies from

AT&T logoA
AT&TInternal employee assistants
Lyft logoL
LyftCustomer support
Siemens logoS
SiemensWebsite search
Hertz logoH
HertzCustomer support
Fastweb + Vodafone logoF
Fastweb + VodafoneCustomer support
AT&T logoA
AT&TInternal employee assistants
Lyft logoL
LyftCustomer support
Siemens logoS
SiemensWebsite search
Hertz logoH
HertzCustomer support
Fastweb + Vodafone logoF
Fastweb + VodafoneCustomer support
Try:,,
Showing 9 of 439 case studies
Vivid Seats logoV

Vivid Seats

Entertainment|Mid-size

Customer support

Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.

40%Containment Increase
via sierra.ai
Published yesterday
Ayuntamiento de Valladolid logoA

Ayuntamiento de Valladolid

Government & Public Sector|Mid-size

Citizen support

Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.

100%Factual Accuracy Rate
via cloud.google.com
Published 2 days ago
Beam logoB

Beam

Non-Profit & Social Impact|SMB

Social services support

Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.

50%+Call Time Reduction
via elevenlabs.io
Published 4 days ago
Freedom Forever logoF

Freedom Forever

Energy & Utilities|Mid-size

Contact center management

Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.

$63-$77kMonthly Labor Savings
via dialpad.com
Published Mar 11, 2026
Singtel logoS

Singtel

Telecommunications|Enterprise

Customer support

Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.

200+Add-on Purchases
via sierra.ai
Published Mar 6, 2026
Weider logoW

Weider

Consumer Products|SMB

Virtual customer support

Supplement buyers waited for human reps or used rigid chatbots. Now, a lifelike 3D avatar delivers personalized health advice 24/7.

<2sResponse Time
via nvidia.com
Published Mar 6, 2026