How AI + customer service works
for 487 companies

Context Windows brings together credible AI case studies from the open web, so you can pick and prioritise the use cases that are already working.

Real-world implementations from

FIFA logoF
FIFAMedia accreditation
Lyft logoL
LyftSelf-serve agent platform
L'Oréal logoL
L'OréalOrder status support
SharkNinja logoS
SharkNinjaGuided shopping
Siemens logoS
SiemensCustomer support
FIFA logoF
FIFAMedia accreditation
Lyft logoL
LyftSelf-serve agent platform
L'Oréal logoL
L'OréalOrder status support
SharkNinja logoS
SharkNinjaGuided shopping
Siemens logoS
SiemensCustomer support
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Showing 9 of 487 case studies
Döhler logoD

Döhler

Industrial & Manufacturing|Enterprise

Service management

AgenticL2

Hundreds of thousands of requests buried in email inboxes. Joule agents now route, classify, and draft replies — teams handle more, faster.

25%Cost Savings
via sap.com
Published 2 days ago
FIFA logoF

FIFA

Entertainment|Mid-size

Media accreditation

AgenticL3

Thousands of emails, every application reviewed by hand. Now agents verify IDs, translate, and draft; a five-person team makes every call.

~1k hService Rep Hours Saved
via salesforce.com
Published 3 days ago
Takeda logoT

Takeda

Pharmaceuticals & Biotech|Enterprise

Medical information

AgenticL2

Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.

25k+HCP Requests Handled
via salesforce.com
Published 3 days ago
Inspiro logoI

Inspiro

Technology|Enterprise
up to

Call quality monitoring

AgenticL2

Only a fraction of calls were reviewed—Tagalog was invisible to QA tools. Now every call is transcribed, sentiment-scored, and PII-masked.

45%Audit Effort Reduction
via microsoft.com
Published 3 days ago
Fisher & Paykel logoF

Fisher & Paykel

Consumer Products|Mid-size

Customer self-service

AgenticL3

Chatbots pointed customers at articles, not answers. Agentforce searches 50K+ manuals and walks each customer through the fix.

2–3xFaster Case Resolution
via salesforce.com
Published 3 days ago
Fisher & Paykel logoF

Fisher & Paykel

Consumer Products|Mid-size

Rep assistance

AgenticL2

Reps put customers on hold to search 100GB of manuals and fragmented records. Arthur surfaces the right answer mid-call — no hold.

via salesforce.com
Published 3 days ago