How AI + customer service works
for 423 companies

We monitor how businesses get results with AI, so you don't have to guess what's worth implementing.

Real-world implementations from

AT&T logoA
AT&TInternal employee assistants
Lyft logoL
LyftCustomer support
Siemens logoS
SiemensWebsite search
Hertz logoH
HertzCustomer support
Hunter Douglas logoH
Hunter DouglasCustomer support
AT&T logoA
AT&TInternal employee assistants
Lyft logoL
LyftCustomer support
Siemens logoS
SiemensWebsite search
Hertz logoH
HertzCustomer support
Hunter Douglas logoH
Hunter DouglasCustomer support
Try:,,
Showing 9 of 423 case studies
Rohlik Group logoR

Rohlik Group

Retail|Mid-size

Customer support

Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.

>2xResolution Speed Incr.
via elevenlabs.io
Published today
Military Institute of Taras Shevchenko National University of Kyiv (VIKNU) logoM

Military Institute of Taras Shevchenko National University of Kyiv (VIKNU)

Education & Training|Mid-size

Admissions support

After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.

~80%Routine Inquiry Handled
via elevenlabs.io
Published 4 days ago
Penta Hotels logoP

Penta Hotels

Travel & Tourism|Mid-size

Automated phone support

Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.

50%Call Automation Rate
via mylighthouse.com
Published 6 days ago
Cuadra logoC

Cuadra

Consumer Products|Mid-size

Customer support

Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.

400+Autonomous Interactions
via microsoft.com
Published Apr 29, 2026
BCU logoB

BCU

Financial Services|Mid-size

Quality assurance

Vague surveys hid why 360K members called. Managers now use AI to analyze every conversation, score agents, and train support chatbots.

$100K+Annual Labor Savings
via capacity.com
Published Apr 28, 2026
Sanofi logoS

Sanofi

Pharmaceuticals & Biotech|Enterprise

Patient support services

Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.

60%Therapy Start Growth
via accenture.com
Published Apr 25, 2026