Rapid growth outpaced Sunbit's phone tree. AI now resolves half of calls outright and guides agents, in real time, through the rest.
A financial services company operating a consumer contact center that was scaling rapidly alongside its growing customer base.
Contact center volume was expanding faster than the existing tree-based IVR system could handle, creating slow call routing and an inability to...
Buy Now, Pay Later payment platform for in-person services.
Generative AI platform for contact center automation and agent productivity.
Sunbit's Call center automation is part of this use case:
Related implementations across industries and use cases
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Rapid growth outpaced Sunbit's phone tree. AI now resolves half of calls outright and guides agents, in real time, through the rest.
A financial services company operating a consumer contact center that was scaling rapidly alongside its growing customer base.
Contact center volume was expanding faster than the existing tree-based IVR system could handle, creating slow call routing and an inability to...
Buy Now, Pay Later payment platform for in-person services.
Generative AI platform for contact center automation and agent productivity.
Sunbit's Call center automation is part of this use case:
Related implementations across industries and use cases
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.