Privacy Policy

Introduction

Context Windows is operated by Chincha Consulting AS ("we", "us", or "our"), a company registered in Norway. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at contextwindows.ai (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our Service.

Information You Provide

• Account Information: When you create an account, we collect your email address and name.
• Payment Information: When you subscribe to our Service, payment details are collected and processed by our payment processor, Stripe. We do not store your full payment card details.
• Profile Information: You may optionally provide additional information such as your company name and job title.
• Communications: If you contact us, we may keep a record of that correspondence.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including pages viewed, features used, and actions taken.
• Device Information: We collect information about the device you use to access our Service, including IP address, browser type, and operating system.
• Analytics Data: We use Google Analytics to understand how visitors use our Service.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information, including purchase confirmations and invoices
• Create and manage your account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Personalize and improve your experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Data Sharing and Third Parties

We do not sell your personal information. We share your information only in the following circumstances:

• Service Providers: We share information with third-party vendors who provide services on our behalf, including payment processing, data hosting, and analytics.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale, or transfer of company assets, your information may be transferred as part of that transaction.

Our Service Providers

• Stripe: Payment processing
• Supabase: Authentication and database services
• Google Analytics: Website analytics
• AI Providers: Content processing (for user-submitted content, if applicable)

Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our Service.

Types of Cookies We Use

• Essential Cookies: Required for the Service to function, including authentication and security. These do not require consent.
• Analytics Cookies: Used to understand how visitors interact with our Service. We use Google Analytics for this purpose. These cookies are only set with your consent.
• Preference Cookies: Used to remember your settings and preferences, such as dark mode.

You can control cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

International Data Transfers

Your information may be transferred to and processed in countries other than Norway, including the United States, where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with this Privacy Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

Your Rights

Under the General Data Protection Regulation (GDPR) and Norwegian data protection law, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restriction: You can ask us to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your personal data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days.

How We Process Case Studies

The case study content displayed on Context Windows is aggregated from publicly available sources across the web. Our processing pipeline involves several stages:

• Discovery: We identify and collect case studies from public vendor websites and industry publications.
• Extraction: We use AI-assisted tools to extract key information, quotes, and metrics from each case study.
• Enrichment: We enhance case study data with additional context about the companies involved using publicly available information.
• Quality Assurance: Each case study passes through multiple automated quality checks, with human review for validation.
• Classification: We categorize case studies by industry, business function, and business value using our proprietary taxonomy.

This processing is performed on publicly available content and does not involve your personal data. If you submit content to us in the future, it may be processed using AI services from providers such as OpenAI, Anthropic, or Google.

Please note that AI systems are prone to occasional errors or hallucinations. While we implement extensive quality assurance measures, the information presented may contain inaccuracies. Publication dates, metrics, and other details are estimated using automated methods and should be independently verified before making business decisions. We provide no guarantees regarding the accuracy, completeness, or timeliness of the content.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Chincha Consulting AS
Trading as Context Windows
Norway
Email: d@whatplugin.ai

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local supervisory authority.