See how AI works
for 129 companies
in retail

We monitor how businesses get results with AI, so you don't have to guess what's worth implementing.

Real-world implementations from

Lowe's logoL
Lowe'sRetail store operations
Chipotle logoC
ChipotleHiring automation
HelloFresh logoH
HelloFreshOperations automation
Wayfair logoW
WayfairCatalog and supplier support
7-Eleven logo7
7-ElevenHigh-volume recruitment
Lowe's logoL
Lowe'sRetail store operations
Chipotle logoC
ChipotleHiring automation
HelloFresh logoH
HelloFreshOperations automation
Wayfair logoW
WayfairCatalog and supplier support
7-Eleven logo7
7-ElevenHigh-volume recruitment
Try:,,
Showing 9 of 129 case studies
Rohlik Group logoR

Rohlik Group

Retail|Mid-size

Customer support

Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.

>2xResolution Speed Incr.
via elevenlabs.io
Published today
Next logoN

Next

Retail|Enterprise

Customer support co-pilot

An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.

11%Handling Time Reduction
via zendesk.com
Published Apr 23, 2026
Freedom Furniture logoF

Freedom Furniture

Retail|Mid-size

Customer support

Manually triaging each support ticket took agents 20 minutes. Now, AI routes inquiries and a copilot helps agents draft empathetic replies.

92%Triage Time Reduction
via zendesk.com
Published Apr 23, 2026
Fortnum & Mason logoF

Fortnum & Mason

Retail|Mid-size

Customer support

Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.

75%Handle Time Reduction
via zendesk.com
Published Apr 23, 2026
Motel Rocks logoM

Motel Rocks

Retail|SMB

Customer support

Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.

via zendesk.com
Published Apr 23, 2026
mobilezone logom

mobilezone

Retail|Mid-size

Customer service

Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.

50%Resolution Time Reduced
via microsoft.com
Published Apr 17, 2026