Key results
Annual Operational Savings
~R$480k
Annual Time Savings
4,000+ hours
Saved Per 1k Comments
9+ hours
Result highlights
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The story
One of Brazil’s largest omnichannel retailers serves over 100 million customers through more than 1,000 stores and a massive national logistics network.
Processing thousands of daily reviews from diverse channels created a bottleneck, with staff requiring an hour to manually classify just 100...
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Quotes
“Databricks is a revolutionary facilitator for our AI strategy. The platform lets us innovate, collaborate, and deliver insights at scale — automating what used to be slow, manual work and giving every area of Casas Bahia a real-time, 360-degree view of the customer’s voice.”
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The company
Grupo Casas Bahia
grupocasasbahia.com.brOmnichannel retailer of electronics, furniture, and appliances in Brazil.
IndustryRetail
LocationSão Caetano do Sul, SP, Brazil
Employees10K-50K
Founded2010