See how 198 companies
enhance their customer experience with AI

Context Windows brings together case studies on what companies are doing with AI, from across the web. We compare their results so you can prioritise the use cases that are actually working.

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Real-world implementations from

PGA TOUR logoP
PGA TOURShot commentary
Fastweb + Vodafone logoF
Fastweb + VodafoneCustomer support
Bradesco Seguros logoB
Bradesco SegurosCustomer service
TelevisaUnivision logoT
TelevisaUnivisionCustomer support
Philippine Airlines logoP
Philippine AirlinesVoice customer support
PGA TOUR logoP
PGA TOURShot commentary
Fastweb + Vodafone logoF
Fastweb + VodafoneCustomer support
Bradesco Seguros logoB
Bradesco SegurosCustomer service
TelevisaUnivision logoT
TelevisaUnivisionCustomer support
Philippine Airlines logoP
Philippine AirlinesVoice customer support
Try:,,
Showing 9 of 198 case studies
Bradesco Seguros logoB

Bradesco Seguros

Insurance|Enterprise

Customer service

AgenticL2

One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.

$2.4MAnnual Cost Savings
via genesys.com
Published 3 days ago
TelevisaUnivision logoT

TelevisaUnivision

Media|Enterprise

Customer support

AgenticL3

Every viewer question scripted by hand. 237K World Cup viewers describe problems in their own words—Spanglish, regional Spanish, and all.

51%Automated Resolution
via ada.cx
Published 5 days ago
Philippine Airlines logoP

Philippine Airlines

Travel & Tourism|Enterprise

Voice customer support

AgenticL4

PAL's callers speak English, Tagalog, and Taglish in the same breath. A voice agent that keeps up replaced the IVR entirely.

4.7/5CSAT Score
via sierra.ai
Published Oct 9, 2026
Dubai Electricity and Water Authority logoD

Dubai Electricity and Water Authority

Energy & Utilities|Enterprise

Service automation

AgenticL5

DEWA's AI answered questions but couldn't close jobs. Agentic models now handle what 16 coordinators managed — end-to-end, no handoffs.

95%Process Time Reduction
via theglobalfilipinomagazine.com
Published Sep 30, 2026
Riachuelo logoR

Riachuelo

Retail|Enterprise

Customer service

AgenticL4

Agents left live calls to hunt answers; quality teams sampled a fraction. AI now monitors every call and guides consultants in real time.

<4 minsEval. Time Reduction
via genesys.com
Published Sep 29, 2026
Inspiro logoI

Inspiro

Technology|Enterprise
up to

Call quality monitoring

AgenticL2

Only a fraction of calls were reviewed—Tagalog was invisible to QA tools. Now every call is transcribed, sentiment-scored, and PII-masked.

45%Audit Effort Reduction
via microsoft.com
Published Sep 17, 2026