Two vendors, 18 BPO agents, 60K weekly tickets—and chat still capped at 65% deflection. One platform now resolves nearly 90% end-to-end.
A global rewards and payouts platform processing nearly 60,000 support interactions per week across chat, email, and voice, serving two distinct audiences where recipient inquiries outnumber business client requests ten to one.
Support automation was fragmented across two separate vendors, with Ada handling chat at roughly 65% deflection and a separate tool covering email,...
“Being able to offer that level of flexibility with AOPs has been incredibly valuable for us and has increased our client satisfaction.”
Platform for businesses to send gift cards, prepaid cards, and monetary payouts.
Generative AI platform for automated enterprise customer support and workflows.
Tremendous's Customer support is part of this use case:
Related implementations across industries and use cases
Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rapid growth forced transactional replies on premium users. AI now delivers concierge-quality support across mixed-language interactions.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Most AI tools addressed one step—code review or a single feature—and couldn't run in-house. Factory covers the full SDLC, on-premise.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Two vendors, 18 BPO agents, 60K weekly tickets—and chat still capped at 65% deflection. One platform now resolves nearly 90% end-to-end.
A global rewards and payouts platform processing nearly 60,000 support interactions per week across chat, email, and voice, serving two distinct audiences where recipient inquiries outnumber business client requests ten to one.
Support automation was fragmented across two separate vendors, with Ada handling chat at roughly 65% deflection and a separate tool covering email,...
“Being able to offer that level of flexibility with AOPs has been incredibly valuable for us and has increased our client satisfaction.”
Platform for businesses to send gift cards, prepaid cards, and monetary payouts.
Generative AI platform for automated enterprise customer support and workflows.
Tremendous's Customer support is part of this use case:
Related implementations across industries and use cases
Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rapid growth forced transactional replies on premium users. AI now delivers concierge-quality support across mixed-language interactions.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Most AI tools addressed one step—code review or a single feature—and couldn't run in-house. Factory covers the full SDLC, on-premise.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.