Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
A global financial platform serving over 70 million customers across nearly 40 markets, aiming to scale premium support without increasing costs.
An internal attempt to build voice AI revealed that productionizing speech-to-text and LLM pipelines with real-time turn-taking was too complex to...
“Operating across nearly 40 markets, we needed a provider that could match the complexity, speed and language support required without making sacrifices on quality. We’re very proud of the solution we have built together and are confident that it will continue to scale as we do - providing the best possible support for our customers.”
Digital banking and financial services app for payments, savings, and investments.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Agents managed just 90 queries daily. Voice AI now handles 3,000 calls a day in 32 languages, freeing staff for complex account work.
Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Agents managed just 90 queries daily. Voice AI now handles 3,000 calls a day in 32 languages, freeing staff for complex account work.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
A global financial platform serving over 70 million customers across nearly 40 markets, aiming to scale premium support without increasing costs.
An internal attempt to build voice AI revealed that productionizing speech-to-text and LLM pipelines with real-time turn-taking was too complex to...
“Operating across nearly 40 markets, we needed a provider that could match the complexity, speed and language support required without making sacrifices on quality. We’re very proud of the solution we have built together and are confident that it will continue to scale as we do - providing the best possible support for our customers.”
Digital banking and financial services app for payments, savings, and investments.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Agents managed just 90 queries daily. Voice AI now handles 3,000 calls a day in 32 languages, freeing staff for complex account work.
Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Agents managed just 90 queries daily. Voice AI now handles 3,000 calls a day in 32 languages, freeing staff for complex account work.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.