Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
A global financial platform serving over 70 million customers across nearly 40 markets, aiming to scale premium support without increasing costs.
An internal attempt to build voice AI revealed that productionizing speech-to-text and LLM pipelines with real-time turn-taking was too complex to...
“Operating across nearly 40 markets, we needed a provider that could match the complexity, speed and language support required without making sacrifices on quality. We’re very proud of the solution we have built together and are confident that it will continue to scale as we do - providing the best possible support for our customers.”
Digital banking and financial services app for payments, savings, and investments.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.