Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
A leading travel subscription platform managing global inbound call traffic across five core languages for over 7.8 million members.
Traditional, rigid interactive phone trees could not efficiently scale or understand natural language inquiries. This forced support specialists to...
Online travel subscription platform for flights, hotels, and holiday packages.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
eDreams ODIGEO's Voice customer support is part of this use case:
Related implementations across industries and use cases
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
A leading travel subscription platform managing global inbound call traffic across five core languages for over 7.8 million members.
Traditional, rigid interactive phone trees could not efficiently scale or understand natural language inquiries. This forced support specialists to...
Online travel subscription platform for flights, hotels, and holiday packages.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
eDreams ODIGEO's Voice customer support is part of this use case:
Related implementations across industries and use cases
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.