Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
A leading travel subscription platform managing global inbound call traffic across five core languages for over 7.8 million members.
Traditional, rigid interactive phone trees could not efficiently scale or understand natural language inquiries. This forced support specialists to...
eDreams ODIGEO's Voice customer support is part of this use case:
Online travel subscription platform for flights, hotels, and holiday packages.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
A leading travel subscription platform managing global inbound call traffic across five core languages for over 7.8 million members.
Traditional, rigid interactive phone trees could not efficiently scale or understand natural language inquiries. This forced support specialists to...
eDreams ODIGEO's Voice customer support is part of this use case:
Online travel subscription platform for flights, hotels, and holiday packages.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.