Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
A leading travel subscription platform managing global inbound call traffic across five core languages for over 7.8 million members.
Traditional, rigid interactive phone trees could not efficiently scale or understand natural language inquiries. This forced support specialists to...
Online travel subscription platform for flights, hotels, and holiday packages.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
eDreams ODIGEO's Voice customer support is part of this use case:
Related implementations across industries and use cases
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Scattered data made AI features impossible to build. Unifying it unlocked search that understands traveler intent, not just keywords.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
A leading travel subscription platform managing global inbound call traffic across five core languages for over 7.8 million members.
Traditional, rigid interactive phone trees could not efficiently scale or understand natural language inquiries. This forced support specialists to...
Online travel subscription platform for flights, hotels, and holiday packages.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
eDreams ODIGEO's Voice customer support is part of this use case:
Related implementations across industries and use cases
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Scattered data made AI features impossible to build. Unifying it unlocked search that understands traveler intent, not just keywords.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.