AI use case

Enterprise Search

LLM-powered search across internal systems — Slack, SharePoint, wikis, databases — returning synthesized, cited answers instead of link lists. Also how support staff find the right answer while a customer is on the line.

209 case studies (-13% last year)

Key figures

Latest case studies in enterprise search

National Bank of Canada logoN

National Bank of Canada

Financial Services|Enterprise

Branch adviser support

AgenticL3

Every home-finance question meant a manual search through knowledge bases. AI handles it now—NBC retired the dedicated support line.

10–15%Call Volume Reduction
via aws.amazon.com
Published 3 days ago
Icertis logoI

Icertis

Software & Platforms|Mid-size

Sales productivity

AgenticL2

AI scattered across five tools, burning millions with no tie to outcomes. One layer replaced them—account plans cut from months to a day.

13.5xROI on Investment
via glean.com
Published 6 days ago
The Women's Fund Miami-Dade logoT

The Women's Fund Miami-Dade

Non-Profit & Social Impact|SMB

Donor research

AgenticL2

Lapsed donors went cold by default — the manual pull took hours the team didn't have. Que surfaces them weekly; one 7-year gap yielded $15K.

$15KGrant Recovered
via bonterratech.com
Published Sep 28, 2026
Grupo Panvel logoG

Grupo Panvel

Retail|Enterprise

Business data queries

AgenticL2

Dashboards for everything, yet any off-script question meant a ticket and days in the queue. Now managers just ask and get the answer.

90%+Reduction in Anal. Time
via databricks.com
Published Sep 17, 2026
Fisher & Paykel logoF

Fisher & Paykel

Consumer Products|Mid-size

Rep assistance

AgenticL2

Reps put customers on hold to search 100GB of manuals and fragmented records. Arthur surfaces the right answer mid-call — no hold.

via salesforce.com
Published Sep 17, 2026
JLL logoJ

JLL

Real Estate & Construction|Enterprise

Agent assistance

AgenticL2

Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.

11%Staffing Decrease
via genesys.com
Published Sep 14, 2026

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