Near-duplicate cards and separate assistants left agents guessing. Now one Knowledge Agent redesigns content and guides every step.
A travel management company supporting more than 1,100 frontline agents across eight global hubs, with a knowledge team of just three people maintaining the content.
After two acquisitions and a rebrand, the knowledge base filled with old product names and long, interconnected cards the team described as confusing...
“We spent weeks building an automation outside our knowledge base to redesign content when big changes hit. Three weeks after turning on Guru knowledge agents, we realized we didn’t need it anymore. It does an incredible job, even on our more complex content.”
Platform for automating business travel, expenses, and policy management.
AI-powered enterprise knowledge management and internal wiki platform.
Perk's Content rewriting and guidance is part of this use case:
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Near-duplicate cards and separate assistants left agents guessing. Now one Knowledge Agent redesigns content and guides every step.
A travel management company supporting more than 1,100 frontline agents across eight global hubs, with a knowledge team of just three people maintaining the content.
After two acquisitions and a rebrand, the knowledge base filled with old product names and long, interconnected cards the team described as confusing...
“We spent weeks building an automation outside our knowledge base to redesign content when big changes hit. Three weeks after turning on Guru knowledge agents, we realized we didn’t need it anymore. It does an incredible job, even on our more complex content.”
Platform for automating business travel, expenses, and policy management.
AI-powered enterprise knowledge management and internal wiki platform.
Perk's Content rewriting and guidance is part of this use case:
Related implementations across industries and use cases
Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
Ops teams combed Gong, Zendesk, Slack, and Salesforce to answer routine questions. Now one query surfaces cited answers.
Thousands of tables tracking the same metrics differently. No one knew which to trust — not humans, not AI. One governed layer changed that.
SThree people, three different AI answers. Grounded data sources fixed that — finance now has years of vendor spend at its fingertips.
Appliance insights bottlenecked through Slack—hours or days, shaped by who you asked. Now product teams query in plain English.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.