Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
A SaaS hiring platform managing thousands of monthly support tickets with a 30-agent team that recently expanded its coverage from one product to four.
A five-week onboarding process relied heavily on memorization and shadowing, which pulled senior agents away from their daily work. As the product...
“We needed to rethink our entire onboarding strategy. The goal was no longer just memorization—it was teaching new hires how to confidently find the right answers.”
HireVue's Support agent onboarding is part of this use case:
AI-driven video interviewing and talent assessment platform.
AI-powered enterprise knowledge management and internal wiki platform.
Related implementations across industries and use cases
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Routine VPN and payslip queries bottlenecked support. Now, embedded AI agents resolve basic requests in Teams, deflecting 65% of tickets.
Manual workflows held back growth. Now, AI agents automate software provisioning and draft case notes, saving 1,500 hours monthly.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
A SaaS hiring platform managing thousands of monthly support tickets with a 30-agent team that recently expanded its coverage from one product to four.
A five-week onboarding process relied heavily on memorization and shadowing, which pulled senior agents away from their daily work. As the product...
“We needed to rethink our entire onboarding strategy. The goal was no longer just memorization—it was teaching new hires how to confidently find the right answers.”
HireVue's Support agent onboarding is part of this use case:
AI-driven video interviewing and talent assessment platform.
AI-powered enterprise knowledge management and internal wiki platform.
Related implementations across industries and use cases
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Routine VPN and payslip queries bottlenecked support. Now, embedded AI agents resolve basic requests in Teams, deflecting 65% of tickets.
Manual workflows held back growth. Now, AI agents automate software provisioning and draft case notes, saving 1,500 hours monthly.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.