25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
A continuing education platform connects licensing boards, education providers, and licensed professionals, relying on a 25-person support team where each agent handles an average of 775 queries per month.
Continuing education requirements create high stress for healthcare professionals trying to maintain compliance with licensing boards. The support...
“CE can be really stressful for people. Often they’re not sure what to do—they’re just reacting to what the regulation boards are telling them to do. So we have to provide them with answers and information quickly, and handle our conversations with care.”
Healthcare workforce compliance and professional credentialing platform.
AI-powered customer service and employee experience software platform.
Propelus's Customer support is part of this use case:
Related implementations across industries and use cases
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
A continuing education platform connects licensing boards, education providers, and licensed professionals, relying on a 25-person support team where each agent handles an average of 775 queries per month.
Continuing education requirements create high stress for healthcare professionals trying to maintain compliance with licensing boards. The support...
“CE can be really stressful for people. Often they’re not sure what to do—they’re just reacting to what the regulation boards are telling them to do. So we have to provide them with answers and information quickly, and handle our conversations with care.”
Healthcare workforce compliance and professional credentialing platform.
AI-powered customer service and employee experience software platform.
Propelus's Customer support is part of this use case:
Related implementations across industries and use cases
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.