Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
A healthcare benefits platform serving over 2,000 U.S. organizations relies on a team of 215 specialists to manage over 450,000 complex outbound medical calls annually.
Agents navigated a fragmented system of disconnected CRM and telephony tools while handling sensitive medical scenarios. Manually taking notes and...
“We needed a one-stop shop—more of a single, robust hub that could satisfy our needs now and into the future.”
Employee health benefits navigation and virtual care platform.
AI-powered customer service and employee experience software platform.
HealthJoy's Customer support is part of this use case:
Related implementations across industries and use cases
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
120 managers manually pieced together context across 20 offices. AI now generates instant briefings for churn risks and handovers.
Legacy models caused 41 escalated cases. A 90-day switch to cloud AI restored accuracy and enabled real-time analytics.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Reps struggled to match thousands of use cases. AI now scans 1,500 accounts for triggers and drafts pitches, saving 10+ hours weekly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
A healthcare benefits platform serving over 2,000 U.S. organizations relies on a team of 215 specialists to manage over 450,000 complex outbound medical calls annually.
Agents navigated a fragmented system of disconnected CRM and telephony tools while handling sensitive medical scenarios. Manually taking notes and...
“We needed a one-stop shop—more of a single, robust hub that could satisfy our needs now and into the future.”
Employee health benefits navigation and virtual care platform.
AI-powered customer service and employee experience software platform.
HealthJoy's Customer support is part of this use case:
Related implementations across industries and use cases
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
120 managers manually pieced together context across 20 offices. AI now generates instant briefings for churn risks and handovers.
Legacy models caused 41 escalated cases. A 90-day switch to cloud AI restored accuracy and enabled real-time analytics.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Reps struggled to match thousands of use cases. AI now scans 1,500 accounts for triggers and drafts pitches, saving 10+ hours weekly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.