AI case study

WonoloCustomer support chat

Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.

Published|5 months ago

Key results

Handle Time Reduction
20%
Senior Agent Efficiency
12%
Weekly Team Savings
5+ hours

Result highlights

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The story

Context

A platform connecting workers with jobs across the U.S. and Canada, serving two distinct customer bases with a distributed global support team.

Challenge

Non-native English speaking agents hesitated when drafting responses due to confidence issues with their language skills. This friction slowed down...

Solution
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Quotes

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The company

On-demand staffing platform connecting businesses with vetted hourly workers.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees251-1K
Founded2013

The AI provider

AI-powered CRM platform for sales, service, marketing, and commerce teams.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees50K-100K
Founded1999

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