The story
A provider of IT service management solutions supports mission-critical environments for industries like financial services and telecommunications.
High volumes of observability data from disparate systems created alert fatigue, making it difficult for teams to pinpoint root causes. Generic...
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Quotes
“A key part of our value proposition is that customers can start using agentic AI to enhance Service Operations out-of-the-box. With our use of Llama models on Vertex AI, customers can deploy to the cloud and enhance ServiceOps right away.”
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The company
BMC Helix
helixops.aiAI-powered platform for IT service and operations management.
IndustrySoftware & Platforms
LocationHouston, TX, USA
Employees5K-10K
Founded1980
Scope & timeline
- 25-35% faster recovery time for customers
- Model migration completed in one minor release