Software & Platforms

Wix
Incident response

With 4,000 services, manual triage couldn't keep up. AI agents now run parallel checks to pinpoint the root cause in seconds.

PublishedFeb 11, 2026|today

Key results

Delivery Time
< 1 min
Identification Accuracy
>80%

Result highlights

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The story

A global web development platform serving 300 million users runs over 4,000 microservices and processes billions of daily requests across a complex distributed environment.

User actions traverse dynamic service chains where errors can cascade, making manual root cause analysis impossible at scale. Implementing AI...

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Scope & timeline

  • 80% accuracy level achieved in 3 weeks

Quotes

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The company

Cloud-based website builder and design platform for businesses and individuals.

IndustrySoftware & Platforms
LocationTel Aviv, Israel
Employees5K-10K
Founded2006

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