Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
A payroll processing provider that pays one in eleven private sector workers in the United States, offering a growing product suite that includes retirement plans, HR, and benefits enrollment.
Surging call volumes during busy holiday weeks like Christmas and New Year's outpaced staffing capacity, resulting in extended hold times for...
“Imagine you want to go to your child's holiday concert at school, and you've just been told you have to work mandatory overtime. People want predictability in their work life.”
Payroll, human resources, and benefits outsourcing for small to medium businesses.
AI agent platform for autonomous enterprise customer service.
Paychex's Customer support is part of this use case:
Related implementations across industries and use cases
Each payroll submitted by email was read, validated, and keyed by hand. Specialists now catch exceptions; an agent handles the full cycle.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Each payroll submitted by email was read, validated, and keyed by hand. Specialists now catch exceptions; an agent handles the full cycle.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Scattered data and basic coding tools bottlenecked engineers. A 9-agent AI workflow shifts them from writing code to directing AI teams.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
A payroll processing provider that pays one in eleven private sector workers in the United States, offering a growing product suite that includes retirement plans, HR, and benefits enrollment.
Surging call volumes during busy holiday weeks like Christmas and New Year's outpaced staffing capacity, resulting in extended hold times for...
“Imagine you want to go to your child's holiday concert at school, and you've just been told you have to work mandatory overtime. People want predictability in their work life.”
Payroll, human resources, and benefits outsourcing for small to medium businesses.
AI agent platform for autonomous enterprise customer service.
Paychex's Customer support is part of this use case:
Related implementations across industries and use cases
Each payroll submitted by email was read, validated, and keyed by hand. Specialists now catch exceptions; an agent handles the full cycle.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Each payroll submitted by email was read, validated, and keyed by hand. Specialists now catch exceptions; an agent handles the full cycle.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Scattered data and basic coding tools bottlenecked engineers. A 9-agent AI workflow shifts them from writing code to directing AI teams.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.