Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
A payroll processing provider that pays one in eleven private sector workers in the United States, offering a growing product suite that includes retirement plans, HR, and benefits enrollment.
Surging call volumes during busy holiday weeks like Christmas and New Year's outpaced staffing capacity, resulting in extended hold times for...
“Imagine you want to go to your child's holiday concert at school, and you've just been told you have to work mandatory overtime. People want predictability in their work life.”
Payroll, human resources, and benefits outsourcing for small to medium businesses.
AI agent platform for autonomous enterprise customer service.
Paychex's Customer support is part of this use case:
Related implementations across industries and use cases
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
A payroll processing provider that pays one in eleven private sector workers in the United States, offering a growing product suite that includes retirement plans, HR, and benefits enrollment.
Surging call volumes during busy holiday weeks like Christmas and New Year's outpaced staffing capacity, resulting in extended hold times for...
“Imagine you want to go to your child's holiday concert at school, and you've just been told you have to work mandatory overtime. People want predictability in their work life.”
Payroll, human resources, and benefits outsourcing for small to medium businesses.
AI agent platform for autonomous enterprise customer service.
Paychex's Customer support is part of this use case:
Related implementations across industries and use cases
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.