Each payroll submitted by email was read, validated, and keyed by hand. Specialists now catch exceptions; an agent handles the full cycle.
An HR, benefits, and payroll provider serving more than 800,000 customers, with 55 years of proprietary payroll data and a processing function that has zero tolerance for error.
A significant share of customers still submit payroll through email, and every submission required a specialist to read, validate, and process it by...
“We couldn’t just take that data out of email and process it in the background. The agent had to work alongside our service specialists, not around them. That was the only way to automate the work without giving up the trust and service standard our clients count on.”
Payroll, human resources, and benefits outsourcing for small to medium businesses.
Provided the AI technology and models used to build Paychex's agentic payroll processing system.
Paychex's Payroll processing is part of this use case:
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Each payroll submitted by email was read, validated, and keyed by hand. Specialists now catch exceptions; an agent handles the full cycle.
An HR, benefits, and payroll provider serving more than 800,000 customers, with 55 years of proprietary payroll data and a processing function that has zero tolerance for error.
A significant share of customers still submit payroll through email, and every submission required a specialist to read, validate, and process it by...
“We couldn’t just take that data out of email and process it in the background. The agent had to work alongside our service specialists, not around them. That was the only way to automate the work without giving up the trust and service standard our clients count on.”
Payroll, human resources, and benefits outsourcing for small to medium businesses.
Provided the AI technology and models used to build Paychex's agentic payroll processing system.
Paychex's Payroll processing is part of this use case:
Related implementations across industries and use cases
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Siloed models couldn't reason across domains; a supervisor now routes read, retrieval, and action agents across HR, IT, and finance.
A solo HR leader spent 45 minutes manually compiling multi-currency reports. Now, simple AI prompts extract the exact live data needed.
Each payroll meant up to 20 manual transfers; each invoice re-keyed from a spreadsheet. Agents now prepare both; owners approve once.
Watching your money, flagging issues, taking action—that was reserved for the wealthy. Rowan does it by text, no dashboard needed.
IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
Bond selection took days of manual review. Custom AI agents now surface risks, empowering analysts to execute trades in hours.
Routine administrative tasks once tied up human experts for entire days. AI now completes these workflows in just minutes.