AI case study

RipplingEmployee assistant

Siloed models couldn't reason across domains; a supervisor now routes read, retrieval, and action agents across HR, IT, and finance.

Published|2 days ago

Result highlights

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The story

Context

A workforce-management platform spanning HR, IT, payroll, finance, and global operations, with a data model of thousands of tables and overlapping entity names that mean different things across domains.

Challenge

The same question, like a balance inquiry, could mean a health savings account, a credit card, or a time-off policy, and managers routinely pivot...

Solution
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Scope & timeline

  • Shipped production multi-agent AI in ~6 months

The company

Rippling logo

Rippling

rippling.com

HR, payroll, and IT management platform for global workforce operations.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2016

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Use case

Rippling's Employee assistant is part of this use case:

Employee Support Assistant
42 case studies(+325% YoY)
Proven impact?
LowModerateVery Strong
5.0Strong
10.3Very strongwithin Software & Platforms

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