AI case study

Lojas RennerEmployee support agents

Support staff drowned in queries trapped in scattered PDFs. An AI agent factory now resolves thousands of legal and HR requests instantly.

Published|1 month ago

The story

Context

Brazil’s largest fashion and lifestyle retailer employs over 20,000 people across hundreds of stores in Brazil, Uruguay, and Argentina.

Challenge

Internal support centers were overwhelmed by thousands of recurring queries regarding purchase orders and HR policies. Critical information was...

Solution
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Scope & timeline

  • 430+ users supported by Labor Relations Agent

Quotes

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The company

Lojas Renner logo

Lojas Renner

lojasrenner.com.br

Fashion and lifestyle retailer for apparel, accessories, and beauty products.

IndustryRetail
LocationPorto Alegre, RS, Brazil
Employees10K-50K
Founded1965

The vendor

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

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