Tapestry
Internal knowledge search
Procedures were buried in silos. Now, a GenAI bot answers staff questions instantly, sparing experts from repetitive requests.
- ~300 employees using AI knowledge system
- Knowledge system deployed in 4 months
Support staff drowned in queries trapped in scattered PDFs. An AI agent factory now resolves thousands of legal and HR requests instantly.
Brazil’s largest fashion and lifestyle retailer employs over 20,000 people across hundreds of stores in Brazil, Uruguay, and Argentina.
Internal support centers were overwhelmed by thousands of recurring queries regarding purchase orders and HR policies. Critical information was...
“Databricks unified everything, from governance and security to deployment. We built an end-to-end pipeline that just works. It was a game-changer.”
Fashion and lifestyle retailer for apparel, accessories, and beauty products.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Related implementations across industries and use cases
Procedures were buried in silos. Now, a GenAI bot answers staff questions instantly, sparing experts from repetitive requests.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Classifying 100 comments took an hour, forcing sampling. Llama 3.3 now sorts every review by issue type to prioritize fixes.
Routine VPN and payslip queries bottlenecked support. Now, embedded AI agents resolve basic requests in Teams, deflecting 65% of tickets.
Staff lost hours hunting for scattered policy documents, burying IT in FAQs. Now, a GenAI assistant surfaces precise answers in seconds.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Silos forced a 71-day wait for data. By unifying sources, 4,000 staff now access insights in hours and build models 50% faster.
Fragmented tools held back GenAI. Unifying on one platform let teams build contract and insight prototypes in under 48 hours.