Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
One of the largest bottlers in Latin America operates across four countries with thousands of employees navigating a complex HR environment where policies vary by region and contract type.
Human resources teams were increasingly burdened with routine questions, while employees in remote bottling plants struggled to find timely answers...
“We especially like how documents can be uploaded to Copilot Studio and the system takes it from there—no vector database or embeddings required on our part. It just works.”
Coca-Cola Andina's HR support is part of this use case:
Beverage bottling and distribution company for Coca-Cola in Latin America.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Manual scheduling delayed interviews by 7 days. An AI agent now screens and books candidates instantly, cutting the wait to 24 hours.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
One of the largest bottlers in Latin America operates across four countries with thousands of employees navigating a complex HR environment where policies vary by region and contract type.
Human resources teams were increasingly burdened with routine questions, while employees in remote bottling plants struggled to find timely answers...
“We especially like how documents can be uploaded to Copilot Studio and the system takes it from there—no vector database or embeddings required on our part. It just works.”
Coca-Cola Andina's HR support is part of this use case:
Beverage bottling and distribution company for Coca-Cola in Latin America.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Manual scheduling delayed interviews by 7 days. An AI agent now screens and books candidates instantly, cutting the wait to 24 hours.