Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
One of the largest bottlers in Latin America operates across four countries with thousands of employees navigating a complex HR environment where policies vary by region and contract type.
Human resources teams were increasingly burdened with routine questions, while employees in remote bottling plants struggled to find timely answers...
“We especially like how documents can be uploaded to Copilot Studio and the system takes it from there—no vector database or embeddings required on our part. It just works.”
Beverage bottling and distribution company for Coca-Cola in Latin America.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Coca-Cola Andina's HR support is part of this use case:
Related implementations across industries and use cases
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
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HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
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Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
One of the largest bottlers in Latin America operates across four countries with thousands of employees navigating a complex HR environment where policies vary by region and contract type.
Human resources teams were increasingly burdened with routine questions, while employees in remote bottling plants struggled to find timely answers...
“We especially like how documents can be uploaded to Copilot Studio and the system takes it from there—no vector database or embeddings required on our part. It just works.”
Beverage bottling and distribution company for Coca-Cola in Latin America.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Coca-Cola Andina's HR support is part of this use case:
Related implementations across industries and use cases
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
HR manually answered routine employee questions. Now, an AI assistant searches millions of documents to instantly provide 24/7 answers.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Staff spent days reformatting resumes from JPEGs and text messages. Now, AI extracts skills into standard drafts for human review.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.