Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
One of the largest bottlers in Latin America operates across four countries with thousands of employees navigating a complex HR environment where policies vary by region and contract type.
Human resources teams were increasingly burdened with routine questions, while employees in remote bottling plants struggled to find timely answers...
“We especially like how documents can be uploaded to Copilot Studio and the system takes it from there—no vector database or embeddings required on our part. It just works.”
Beverage bottling and distribution company for Coca-Cola in Latin America.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Coca-Cola Andina's HR support is part of this use case:
Related implementations across industries and use cases
Policies were on the intranet. Employees called HR anyway. Now a Teams agent answers around the clock, freeing HR for complex cases.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Policies were on the intranet. Employees called HR anyway. Now a Teams agent answers around the clock, freeing HR for complex cases.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Every new meeting question triggered days of data prep. Finance teams now ask the data lake directly and test hypotheses in minutes.
Every 'why is this number moving?' queued behind the domain team. Now leaders ask Genie directly and get the answer on the spot.
PDFs and emailed guides left field techs scrambling. Now QR codes on machines surface short, localized videos in seconds.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
One of the largest bottlers in Latin America operates across four countries with thousands of employees navigating a complex HR environment where policies vary by region and contract type.
Human resources teams were increasingly burdened with routine questions, while employees in remote bottling plants struggled to find timely answers...
“We especially like how documents can be uploaded to Copilot Studio and the system takes it from there—no vector database or embeddings required on our part. It just works.”
Beverage bottling and distribution company for Coca-Cola in Latin America.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Coca-Cola Andina's HR support is part of this use case:
Related implementations across industries and use cases
Policies were on the intranet. Employees called HR anyway. Now a Teams agent answers around the clock, freeing HR for complex cases.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Policies were on the intranet. Employees called HR anyway. Now a Teams agent answers around the clock, freeing HR for complex cases.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Every new meeting question triggered days of data prep. Finance teams now ask the data lake directly and test hypotheses in minutes.
Every 'why is this number moving?' queued behind the domain team. Now leaders ask Genie directly and get the answer on the spot.
PDFs and emailed guides left field techs scrambling. Now QR codes on machines surface short, localized videos in seconds.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.