Policies were on the intranet. Employees called HR anyway. Now a Teams agent answers around the clock, freeing HR for complex cases.
A multinational construction materials manufacturer with around 40,000 employees worldwide, producing cement, ready-mix concrete, and aggregates across global markets.
HR teams spent much of their time fielding recurring queries through phone and email, even though policies were available on the intranet, because...
“Consult HR reflects how we are reimagining employee support at Cemex—making reliable HR information available when people need it, while helping our teams focus on the work that creates greater business impact.”
Global building materials company manufacturing cement, concrete, and aggregates.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Cemex's HR self-service is part of this use case:
Related implementations across industries and use cases
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
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Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Policies were on the intranet. Employees called HR anyway. Now a Teams agent answers around the clock, freeing HR for complex cases.
A multinational construction materials manufacturer with around 40,000 employees worldwide, producing cement, ready-mix concrete, and aggregates across global markets.
HR teams spent much of their time fielding recurring queries through phone and email, even though policies were available on the intranet, because...
“Consult HR reflects how we are reimagining employee support at Cemex—making reliable HR information available when people need it, while helping our teams focus on the work that creates greater business impact.”
Global building materials company manufacturing cement, concrete, and aggregates.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Cemex's HR self-service is part of this use case:
Related implementations across industries and use cases
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.