Employees juggled separate chatbots for HR, payroll, travel, and policy—unsure which to use. Lumi collapsed them into one front door.
A global technology services company with 227,000+ professionals across 60 countries, delivering AI, cloud, engineering, and software capabilities across financial services, manufacturing, and life sciences.
Over time, separate department-level chatbots, portals, and point solutions had been deployed across HR, payroll, travel, and policy domains,...
“We chose Copilot Studio because the platform provided all the tools and flexibility we needed for an advanced, multi-agent experience.”
IT services and consulting for digital, engineering, and cloud transformation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
HCLTech's Employee support is part of this use case:
Related implementations across industries and use cases
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Fast-paced work hid quiet contributions. Now, an AI agent scans daily chats to help managers spot overlooked wins and draft instant praise.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Selling AI transformation required proving it internally first. A company-wide rollout wired Copilot into daily work across every function.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Manual reviews bottlenecked 2-hour client deadlines. Now, an AI agent instantly screens applicants to deliver prioritized shortlists.
Employees juggled separate chatbots for HR, payroll, travel, and policy—unsure which to use. Lumi collapsed them into one front door.
A global technology services company with 227,000+ professionals across 60 countries, delivering AI, cloud, engineering, and software capabilities across financial services, manufacturing, and life sciences.
Over time, separate department-level chatbots, portals, and point solutions had been deployed across HR, payroll, travel, and policy domains,...
“We chose Copilot Studio because the platform provided all the tools and flexibility we needed for an advanced, multi-agent experience.”
IT services and consulting for digital, engineering, and cloud transformation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
HCLTech's Employee support is part of this use case:
Related implementations across industries and use cases
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Fast-paced work hid quiet contributions. Now, an AI agent scans daily chats to help managers spot overlooked wins and draft instant praise.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Selling AI transformation required proving it internally first. A company-wide rollout wired Copilot into daily work across every function.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Manual reviews bottlenecked 2-hour client deadlines. Now, an AI agent instantly screens applicants to deliver prioritized shortlists.