AI case study

Royal LondonInterview scheduling

Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.

Published

Key results

Scheduling Time Reduction
99%
Time to Schedule Interview
37 mins
vs 3 days
Interviews Scheduled
1,100

Result highlights

Unlock 3 result highlights

The story

Context

The UK's largest mutual life, pensions, and investment company, managing £199B in assets, brought recruitment in-house in mid-2024 with a significantly smaller team than its previous outsourced model.

Challenge

Recruiters were manually scheduling interviews by phone, and it took three days to schedule a single interview. The bottleneck constrained pipeline...

Solution
Unlock full story

Quotes

Unlock 14 more quotes

The company

Royal London logo

Royal London

royallondon.com

Mutual life insurance, pensions, and investment provider.

IndustryInsurance
LocationLondon, United Kingdom
Employees1K-5K
Founded1861

The vendor

Cloud platform for enterprise human resources, finance, and business planning.

IndustrySoftware & Platforms
LocationPleasanton, CA, USA
Employees10K-50K
Founded2005

Use case

Royal London's Interview scheduling is part of this use case:

Talent Acquisition
57 case studies(+156% YoY)
Proven impact?
LowModerateVery Strong
3.8Moderate
3.9Moderatewithin HR

Similar Case Studies

Related implementations across industries and use cases

58 AI case studies in Talent Acquisition

66 AI case studies in Insurance

135 AI case studies in HR