Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
A USD 6 billion digital transformation provider with 150,000 employees across 90 countries serving over 1,100 global clients.
A fragmented landscape of legacy applications and on-premises tools created disconnected workflows that forced associates to navigate complex...
“At Tech Mahindra we live by the philosophy of ‘connected world, connected experiences’. Our vision is to deliver seamless and integrated experiences across digital, physical, and convergent dimensions.”
IT services and digital transformation consulting for global enterprises.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Tech Mahindra's Employee support is part of this use case:
Related implementations across industries and use cases
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
A USD 6 billion digital transformation provider with 150,000 employees across 90 countries serving over 1,100 global clients.
A fragmented landscape of legacy applications and on-premises tools created disconnected workflows that forced associates to navigate complex...
“At Tech Mahindra we live by the philosophy of ‘connected world, connected experiences’. Our vision is to deliver seamless and integrated experiences across digital, physical, and convergent dimensions.”
IT services and digital transformation consulting for global enterprises.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Tech Mahindra's Employee support is part of this use case:
Related implementations across industries and use cases
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.