Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
A global leader in digital media and marketing solutions supporting 30,000 employees worldwide.
Disconnected systems created visibility gaps where technical errors were hard to track, while manual request processing took up to two days....
“Humans are connected through the stories they tell and the experiences they share. Bringing those stories to life, bringing that creativity to life: that's our passion.”
Creative, marketing, and document management software for individuals and enterprises.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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