Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
A global leader in digital media and marketing solutions supporting 30,000 employees worldwide.
Disconnected systems created visibility gaps where technical errors were hard to track, while manual request processing took up to two days....
“Humans are connected through the stories they tell and the experiences they share. Bringing those stories to life, bringing that creativity to life: that's our passion.”
Creative, marketing, and document management software for individuals and enterprises.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Adobe's Employee support services is part of this use case:
Related implementations across industries and use cases
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.
Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
A global leader in digital media and marketing solutions supporting 30,000 employees worldwide.
Disconnected systems created visibility gaps where technical errors were hard to track, while manual request processing took up to two days....
“Humans are connected through the stories they tell and the experiences they share. Bringing those stories to life, bringing that creativity to life: that's our passion.”
Creative, marketing, and document management software for individuals and enterprises.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Adobe's Employee support services is part of this use case:
Related implementations across industries and use cases
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.