Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
A global leader in digital media and marketing solutions supporting 30,000 employees worldwide.
Disconnected systems created visibility gaps where technical errors were hard to track, while manual request processing took up to two days....
“Humans are connected through the stories they tell and the experiences they share. Bringing those stories to life, bringing that creativity to life: that's our passion.”
Creative, marketing, and document management software for individuals and enterprises.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.