Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
A professional services firm grew to 14,000 employees, causing its decentralized internal support model to become a multimillion-dollar productivity drain.
Employees wasted time calling or emailing colleagues for basic needs like updating personal data, while support teams struggled with 18 disconnected...
“ServiceNow’s AI capabilities allow us to do more to enhance the employee experience, which ultimately allows us to deliver better client services.”
Professional services firm providing audit, consulting, tax, and advisory services.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Auditors lost hours manually recalculating financial statements. Now, AI verifies math and consistency so teams can analyze exceptions.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
A professional services firm grew to 14,000 employees, causing its decentralized internal support model to become a multimillion-dollar productivity drain.
Employees wasted time calling or emailing colleagues for basic needs like updating personal data, while support teams struggled with 18 disconnected...
“ServiceNow’s AI capabilities allow us to do more to enhance the employee experience, which ultimately allows us to deliver better client services.”
Professional services firm providing audit, consulting, tax, and advisory services.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Auditors lost hours manually recalculating financial statements. Now, AI verifies math and consistency so teams can analyze exceptions.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.