Key results
Employee CSAT Score
94%
Productivity Increase
20%+
Capacity Redeployed
7 staff
Result highlights
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The story
A professional services firm grew to 14,000 employees, causing its decentralized internal support model to become a multimillion-dollar productivity drain.
Employees wasted time calling or emailing colleagues for basic needs like updating personal data, while support teams struggled with 18 disconnected...
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Quotes
“ServiceNow’s AI capabilities allow us to do more to enhance the employee experience, which ultimately allows us to deliver better client services.”
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The company
Deloitte
deloitte.comProfessional services firm providing audit, consulting, tax, and advisory services.
IndustryTechnology
LocationNew York, NY, USA
Employees100K+
Founded1845
Scope & timeline
- 53% self-service rate via AI agents