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Showing 12 of 270 case studies
Lyft logoL

Lyft

Automotive & Mobility|Mid-size

Customer support

Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.

>87%Resolution Time Decrease
via anthropic.com
Published today
Rituals logoR

Rituals

Consumer Products|Enterprise

Customer support

Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.

0Peak Support Backlog
via decagon.ai
Published Feb 10, 2026
DIRECTV logoD

DIRECTV

Telecommunications|Enterprise

Billing support

Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.

2.4MMonthly AI Interactions
via salesforce.com
Published Feb 5, 2026
Prodalam logoP

Prodalam

Industrial & Manufacturing|Mid-size

Virtual support agents

8-hour data lags delayed decisions. AI agents now serve insights instantly, cutting internal support work by 80%.

1%Potential Margin Growth
via cloud.google.com
Published Feb 5, 2026
SoFi logoS

SoFi

Financial Services|Mid-size

Customer support

Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.

+33 ptsChat NPS Increase
via sierra.ai
Published Feb 4, 2026
CoreWeave logoC

CoreWeave

Technology|Mid-size

Customer support

Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.

2-5 daysResolution Timevs 4-8 days
via cohere.com
Published Feb 3, 2026
Telepass logoT

Telepass

Automotive & Mobility|Mid-size

Customer support

A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.

50%Handle Time Reduction
via salesforce.com
Published Jan 16, 2026
Uniti logoU

Uniti

Telecommunications|Mid-size

Customer support

10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.

10k+Monthly Billing Queries
via oracle.com
Published Jan 14, 2026
Netomi logoN

Netomi

Software & Platforms|SMB

Customer service automation

Sequential models collapsed under messy workflows. A parallel AI engine now clears 40k requests/second with sub-3s response times.

98%Intent Accuracy
via openai.com
Published Jan 9, 2026

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