Support ran through one inbox as volume surged 269%. An AI agent handles the routine; the team focuses on billing, privacy, and edge cases.

Chatbots pointed customers at articles, not answers. Agentforce searches 50K+ manuals and walks each customer through the fix.

'Where is my money' stumped the scripted bot. Ray digs deeper, acknowledges grief first, letting agents slow down for cases that need them.

Phones closed at 5 pm. Now a 50-language AI answers around the clock — 1 in 5 interactions happen outside business hours.

Every chat hit an operator; static fraud rules generated constant false positives. Bots now triage first; ML recalibrates risk in real time.

Customers waited in call center queues; documents took 3-5 minutes each. Adele now fields 40% of conversations and clears docs in seconds.