Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
A global mobility platform operating across six continents and thousands of cities, serving millions of riders and drivers with support needs ranging from fare adjustments to safety incidents.
Riders and drivers faced wait times of 30 to 40 minutes while agents juggled up to four simultaneous chats, resulting in severe burnout and robotic...
“We were in a really tough spot. Our customers were frustrated. We were pouring a lot of time and energy into creating new products, but they weren't moving the needle.”
On-demand ridesharing, bicycle-sharing, and motorized scooter platform.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Related implementations across industries and use cases
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Fleet repair estimates took up to 48 hours. Autonomous agents now process them in 30 minutes, absorbing a 10x volume surge.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
A global mobility platform operating across six continents and thousands of cities, serving millions of riders and drivers with support needs ranging from fare adjustments to safety incidents.
Riders and drivers faced wait times of 30 to 40 minutes while agents juggled up to four simultaneous chats, resulting in severe burnout and robotic...
“We were in a really tough spot. Our customers were frustrated. We were pouring a lot of time and energy into creating new products, but they weren't moving the needle.”
On-demand ridesharing, bicycle-sharing, and motorized scooter platform.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Related implementations across industries and use cases
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Fleet repair estimates took up to 48 hours. Autonomous agents now process them in 30 minutes, absorbing a 10x volume surge.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.