Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
An AI-first software platform fielding over one million customer inquiries each year.
Customer experience operated as a transactional back-office function, with large teams facing high attrition and misrouted tickets creating...
“We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards.”
A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Generative AI platform for automated enterprise customer support and workflows.
Notion's Customer support is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
An AI-first software platform fielding over one million customer inquiries each year.
Customer experience operated as a transactional back-office function, with large teams facing high attrition and misrouted tickets creating...
“We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards.”
A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Generative AI platform for automated enterprise customer support and workflows.
Notion's Customer support is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.