Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
An AI-first workspace platform processing over one million customer inquiries annually.
High ticket volumes forced the team to rely on manual routing and repetitive interventions, turning customer experience into a transactional...
“We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards.”
A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Generative AI platform for automated enterprise customer support and workflows.
Related implementations across industries and use cases
90% of support was trapped in email. GenAI now resolves 70% instantly, shifting agents from clearing queues to coaching the model.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
90% of support was trapped in email. GenAI now resolves 70% instantly, shifting agents from clearing queues to coaching the model.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
An AI-first workspace platform processing over one million customer inquiries annually.
High ticket volumes forced the team to rely on manual routing and repetitive interventions, turning customer experience into a transactional...
“We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards.”
A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Generative AI platform for automated enterprise customer support and workflows.
Related implementations across industries and use cases
90% of support was trapped in email. GenAI now resolves 70% instantly, shifting agents from clearing queues to coaching the model.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
90% of support was trapped in email. GenAI now resolves 70% instantly, shifting agents from clearing queues to coaching the model.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.