Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.
The leading practice management platform for mental health professionals serves over 250,000 solo and group practitioners across the United States.
As user volume grew, the existing self-service help library failed to provide the immediate, contextual answers practitioners needed to avoid delayed...
“We have VPs going directly into Duet themselves to pressure-test their ideas - asking whether a proposed solution is actually going to move the line. We've never had that kind of insight before.”
EHR and practice management platform for health and wellness professionals.
Generative AI platform for automated enterprise customer support and workflows.
SimplePractice's Customer support is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.
The leading practice management platform for mental health professionals serves over 250,000 solo and group practitioners across the United States.
As user volume grew, the existing self-service help library failed to provide the immediate, contextual answers practitioners needed to avoid delayed...
“We have VPs going directly into Duet themselves to pressure-test their ideas - asking whether a proposed solution is actually going to move the line. We've never had that kind of insight before.”
EHR and practice management platform for health and wellness professionals.
Generative AI platform for automated enterprise customer support and workflows.
SimplePractice's Customer support is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.