Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.
The leading practice management platform for mental health professionals serves over 250,000 solo and group practitioners across the United States.
As user volume grew, the existing self-service help library failed to provide the immediate, contextual answers practitioners needed to avoid delayed...
“We have VPs going directly into Duet themselves to pressure-test their ideas - asking whether a proposed solution is actually going to move the line. We've never had that kind of insight before.”
EHR and practice management platform for health and wellness professionals.
Generative AI platform for automated enterprise customer support and workflows.
SimplePractice's Customer support is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.
The leading practice management platform for mental health professionals serves over 250,000 solo and group practitioners across the United States.
As user volume grew, the existing self-service help library failed to provide the immediate, contextual answers practitioners needed to avoid delayed...
“We have VPs going directly into Duet themselves to pressure-test their ideas - asking whether a proposed solution is actually going to move the line. We've never had that kind of insight before.”
EHR and practice management platform for health and wellness professionals.
Generative AI platform for automated enterprise customer support and workflows.
SimplePractice's Customer support is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.