AI use case

Agentic Customer Service

AI agents that autonomously handle customer requests — processing refunds, modifying accounts, making bookings, and resolving issues without human intervention.

111 case studies (+27% last year)

Key figures

See where agentic customer service ranks for your industry and your role

Get a free personalized overview of what's working with AI in your industry and your role.

You'll also get What's brewing in AI, the weekly newsletter behind Context Windows. Unsubscribe anytime.

Latest case studies in agentic customer service

Suffolk County, New York logoS

Suffolk County, New York

Government & Public Sector|Enterprise

Resident call handling

AgenticL4

600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.

45–52%Auto Resolution Rate
via cloud.google.com
Published 3 days ago
Bradesco Seguros logoB

Bradesco Seguros

Insurance|Enterprise

Customer service

AgenticL2

One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.

$2.4MAnnual Cost Savings
via genesys.com
Published 5 days ago
Halkbank logoH

Halkbank

Financial Services|Enterprise

Transaction automation

AgenticL5

4.5M banking instructions a year, each touching human hands. AI now handles 3M end-to-end — staff move to work that actually needs them.

270M TLAnnual Savings
via turkiyedeisdunyasi.com
Published Oct 9, 2026
Globo logoG

Globo

Media|Enterprise

WhatsApp customer service

AgenticL4

Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.

25%Sales Increase
via infomoney.com.br
Published Oct 5, 2026
Urby logoU

Urby

Real Estate & Construction|SMB

Resident communications

AgenticL4

Managers returned to 100+ weekend emails of the same questions. EliseAI handles the volume; specialists now own strategy and escalations.

4 daysFaster Collection
via eliseai.com
Published Oct 5, 2026
Dubai Electricity and Water Authority logoD

Dubai Electricity and Water Authority

Energy & Utilities|Enterprise

Service automation

AgenticL5

DEWA's AI answered questions but couldn't close jobs. Agentic models now handle what 16 coordinators managed — end-to-end, no handoffs.

95%Process Time Reduction
via theglobalfilipinomagazine.com
Published Sep 30, 2026

Context Windows Pro

See what's working in AI for your industry and your team

Research and prioritise AI use cases with data that shows you what’s working. Upgrade now to unlock the full database.

Every industry is different. Understand the most impactful use cases for yours.

Context Windows brings together case studies on what companies are doing with AI, from across the web. So you can prioritise what's already working.

L1 Tool
L2 Consultant
L3 Collaborator
L4 Expert
Mixed
HUMAN AMPLIFIERSPROVEN AGENTSHUMAN ASSISTIVEEFFICIENCY AGENTSLevel of autonomy▾Proven Impact© 2026 Context WindowsEnterprise SearchCustomer Support AssistantCode GenerationAI InfrastructureData ExtractionClinical DocumentationData IntelligenceLegal ResearchDocument DraftingConversational CommerceTalent AcquisitionPersonalizationCompliance ReviewPredictive AnalyticsTranslation & LocalizationDigital AvatarLead QualificationEmployee Support AssistantCall Scoring & CoachingCybersecurityContent CreationContract AnalysisTraining ContentComputer VisionSpecialized SearchAudio Transcription & SummarizationVideo ProductionResearch SynthesisVoice & Audio GenerationScientific DiscoveryAutonomous SystemsPredictive MaintenanceContent ModerationFraud DetectionAgentic Customer Service

Get the full database

Context Windows Pro

  • Unlimited access to 2,800+ structured AI case studies from 2,500+ companies
  • 5 questions a day to Ask the Analyst — our built-in AI
  • Connect your own AI (API & MCP) — bring the data into ChatGPT, Claude, or your code
  • Advanced filters across sub-industries, jobs, commercial outcomes, and more
  • Use case prioritization — see which AI use cases are gaining traction in your industry
  • Competitor Watch: see what companies like yours use AI for, with an email when they publish more
  • Explore metrics like proven impact, agentic level, build vs buy, and KPIs
  • Vendor Intelligence — compare AI vendors with proven impact for your use cases
  • Deep Dives — interactive charts covering adoption trends, ROI breakdowns, and more
  • Saved views, email alerts, and exportable visualizations

$33/month

$399 billed annually

Get access