Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
A rapidly growing health insurance provider in Southeastern Europe manages a high volume of diverse medical claims originating from multiple institutions.
Complex claims required up to an hour of manual work to review dozens of unstructured documents containing handwritten notes and inconsistent...
“Even the most experienced claims handlers were struggling with the volume of work. Some of the more complex cases would require up to an hour of manual work to review and understand dozens of complicated documents. Often these documents would have handwritten notes, were unstructured, and each medical institution would use a different format. It was rarely straightforward.”
Multi-line insurance group providing life, health, property, and casualty coverage.
Enterprise software, cloud infrastructure, and consumer electronics platform.
UNIQA Insurance Group's Claims processing is part of this use case:
Related implementations across industries and use cases
Heavy manual workloads delayed key documentation. AI now extracts insights and summarizes records, freeing teams to focus on members.
Specialists spent 25 minutes manually reading medical documents. Now, AI summarizes them in seconds, accelerating expert review.
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Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
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Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
A rapidly growing health insurance provider in Southeastern Europe manages a high volume of diverse medical claims originating from multiple institutions.
Complex claims required up to an hour of manual work to review dozens of unstructured documents containing handwritten notes and inconsistent...
“Even the most experienced claims handlers were struggling with the volume of work. Some of the more complex cases would require up to an hour of manual work to review and understand dozens of complicated documents. Often these documents would have handwritten notes, were unstructured, and each medical institution would use a different format. It was rarely straightforward.”
Multi-line insurance group providing life, health, property, and casualty coverage.
Enterprise software, cloud infrastructure, and consumer electronics platform.
UNIQA Insurance Group's Claims processing is part of this use case:
Related implementations across industries and use cases
Heavy manual workloads delayed key documentation. AI now extracts insights and summarizes records, freeing teams to focus on members.
Specialists spent 25 minutes manually reading medical documents. Now, AI summarizes them in seconds, accelerating expert review.
Manual data entry bottlenecked operations. Now, custom agents extract incoming contract details and route them for human verification.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Complex cancellations forced manual back-and-forth. AI now captures requirements upfront to automate changes, cutting ticket costs 78%.
Manual review of 18,000 entries was slow and inconsistent. AI now standardizes categorization, cutting process time by 75%.
Scattered systems delayed risk decisions. Now, an AI assistant grounded in live search lets experts instantly compare complex policies.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.