AI case study

AonEmployee knowledge assistant

Scattered systems delayed risk decisions. Now, an AI assistant grounded in live search lets experts instantly compare complex policies.

Published|3 months ago

Key results

Manual Effort Saved
up to 40 hours

Result highlights

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The story

Context

A global professional services firm specializing in risk and human capital requires absolute precision and rigorous data governance to manage complex client environments.

Challenge

Employees navigated scattered systems and workflows to gather information, slowing down critical decision-making for fast-moving client needs....

Solution
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Scope & timeline

  • 6.4M+ messages exchanged via AI assistant
  • 62,000+ employees onboarded to AonGPT assistant
  • 31,000 monthly active users on AI platform

Quotes

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The company

Professional services firm for risk management, insurance, and human capital solutions.

IndustryInsurance
LocationDublin, Ireland
Founded1982

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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