Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
A global financial services institution operating in 25 countries with 120,000 employees, widely recognized as a pioneer in digital banking transformation.
Employees faced a heavy burden of routine administrative tasks, limiting capacity for strategic client support and risk analysis. The bank sought to...
“We were pioneers in the digital and mobile transformation, and we are now entering the AI era with even greater ambition. Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client.”
Multinational financial services group for retail, corporate, and investment banking.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.