Staff slowed by repetitive tasks feared AI replacement. With bottom-up training, they built custom agents, speeding work by up to 50%.
One of Thailand's largest banks serving over 20 million people nationwide with a workforce of more than 10,000 employees.
Employees struggled with repetitive operational tasks and difficulty finding information, but many were anxious that new technologies might threaten...
“Once the staff got comfortable using the tools and saw how they could transform everyday work, that fear turned into confidence.”
Commercial, retail, and digital banking services in Thailand.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Kasikornbank's Workflow automation is part of this use case:
Related implementations across industries and use cases
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
Sluggish PCs once forced 17-minute helpdesk calls. An AI assistant now clears caches and resets sessions automatically.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
Staff slowed by repetitive tasks feared AI replacement. With bottom-up training, they built custom agents, speeding work by up to 50%.
One of Thailand's largest banks serving over 20 million people nationwide with a workforce of more than 10,000 employees.
Employees struggled with repetitive operational tasks and difficulty finding information, but many were anxious that new technologies might threaten...
“Once the staff got comfortable using the tools and saw how they could transform everyday work, that fear turned into confidence.”
Commercial, retail, and digital banking services in Thailand.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Kasikornbank's Workflow automation is part of this use case:
Related implementations across industries and use cases
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
Sluggish PCs once forced 17-minute helpdesk calls. An AI assistant now clears caches and resets sessions automatically.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.