AI case study

UberProcurement operations

A decade of tool growth left regional procurement scattered, invisible to the center. One platform, bought not built, surfaced them all.

Published

Key results

Work Augmentation
~50%
Tools Reduced to One
10

Result highlights

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The story

Context

A global ride-hailing and delivery platform that built its procurement function from scratch over a decade, accumulating 10 separate tools and expanding procurement staff to 20-plus markets before consolidating to regional hubs.

Challenge

The tool-by-tool growth left procurement fragmented: when the team mapped regional processes, they found staff in different regions using tools and...

Solution
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Scope & timeline

  • ~1-year deployment vs years to build in-house

Quotes

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The company

Mobility and delivery platform for ride-hailing, food, and freight logistics.

IndustryAutomotive & Mobility
LocationSan Francisco, CA, USA
Employees10K-50K
Founded2009

The vendor

AI-powered procurement orchestration platform for enterprise intake-to-pay.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees251-1K
Founded2018

Use case

Uber's Procurement operations is part of this use case:

Workplace AI
269 case studies(+214% YoY)
Proven impact?
Average
3.1Typical
3.1Typicalwithin Automotive & Mobility
3.1Typicalwithin Operations

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