AI case study

Postal Savings Bank of ChinaEnterprise banking AI

Treated as a plug-in, not a platform. Now 370+ scenarios handle 10M+ daily AI calls — and new models ship in a day, not two weeks.

Published

Key results

Customers Reached via AI
54M
Corporate Accounts Opened
6,000+
Corporate Credit Approvals
2,000+

Result highlights

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The story

Context

A major Chinese state-owned bank generating 192 billion yuan in H1 2026 revenue, operating retail banking, corporate lending, and internal management functions at national scale.

Challenge

Deploying large AI models in banking required 2-week rollout cycles per model and carried prohibitive inference costs, making enterprise-wide AI...

Solution
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Scope & timeline

  • Model deployment time cut from 2 weeks to 1 day
  • 370+ large model application scenarios deployed
  • 98%+ of Q&A volume handled by AI assistant

Quotes

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Also reported by

bank.jrj.com.cn
jingjiribao.cn

The company

Postal Savings Bank of China logo

Postal Savings Bank of China

psbc.com

Large commercial retail bank offering personal and corporate banking services in China.

IndustryFinancial Services
LocationBeijing, China
Employees100K+
Founded2007

The vendor

ROLE IN THIS CASE STUDY

Co-developed and released the "YouZhi" financial industry large model with Postal Savings Bank of China.

IndustryTelecommunications
LocationShenzhen, Guangdong, China
Employees100K+
Founded1987

Use case

Postal Savings Bank of China's Enterprise banking AI is part of this use case:

Conversational AI
32 case studies(-32% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
1.4Lowwithin Financial Services

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