Static bots capped accuracy at 75%. Now, AI agents run live credit checks with 99% precision, tripling engagement.
A 120-year-old financial institution providing comprehensive banking services across Singapore, Hong Kong, Vietnam, Cambodia, and China with 12,000 employees.
An initial open-source chatbot achieved only 75% accuracy due to static knowledge bases, leading to slow response times and limited transaction...
“We've achieved a new level of scalability and efficiency with Google Cloud and Gemini. By eliminating manual infrastructure management and seamlessly integrating with our core systems, we can dedicate 100% of our focus to AI development. This allows us to rapidly deliver smarter, faster services for our customers and employees.”
Commercial bank providing retail, corporate, and digital financial services.
Provided expertise in cloud computing and AI automation for HLB's digital transformation.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Hong Leong Bank's Digital banking automation is part of this use case:
Related implementations across industries and use cases
Treated as a plug-in, not a platform. Now 370+ scenarios handle 10M+ daily AI calls — and new models ship in a day, not two weeks.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Detailed prompts exceeded model limits, forcing risky cuts. Agents now handle full context to synthesize secure, one-click plans.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Some member headshots looked genuinely unusable. Runway transformed each into broadcast-ready stills—no cross-country studio shoot required.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Static bots capped accuracy at 75%. Now, AI agents run live credit checks with 99% precision, tripling engagement.
A 120-year-old financial institution providing comprehensive banking services across Singapore, Hong Kong, Vietnam, Cambodia, and China with 12,000 employees.
An initial open-source chatbot achieved only 75% accuracy due to static knowledge bases, leading to slow response times and limited transaction...
“We've achieved a new level of scalability and efficiency with Google Cloud and Gemini. By eliminating manual infrastructure management and seamlessly integrating with our core systems, we can dedicate 100% of our focus to AI development. This allows us to rapidly deliver smarter, faster services for our customers and employees.”
Commercial bank providing retail, corporate, and digital financial services.
Provided expertise in cloud computing and AI automation for HLB's digital transformation.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Hong Leong Bank's Digital banking automation is part of this use case:
Related implementations across industries and use cases
Treated as a plug-in, not a platform. Now 370+ scenarios handle 10M+ daily AI calls — and new models ship in a day, not two weeks.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Detailed prompts exceeded model limits, forcing risky cuts. Agents now handle full context to synthesize secure, one-click plans.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Some member headshots looked genuinely unusable. Runway transformed each into broadcast-ready stills—no cross-country studio shoot required.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.