Static bots capped accuracy at 75%. Now, AI agents run live credit checks with 99% precision, tripling engagement.
A 120-year-old financial institution providing comprehensive banking services across Singapore, Hong Kong, Vietnam, Cambodia, and China with 12,000 employees.
An initial open-source chatbot achieved only 75% accuracy due to static knowledge bases, leading to slow response times and limited transaction...
“We've achieved a new level of scalability and efficiency with Google Cloud and Gemini. By eliminating manual infrastructure management and seamlessly integrating with our core systems, we can dedicate 100% of our focus to AI development. This allows us to rapidly deliver smarter, faster services for our customers and employees.”
Commercial bank providing retail, corporate, and digital financial services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Provided expertise in cloud computing and AI automation for HLB's digital transformation.
Related implementations across industries and use cases
Tellers relied on HQ calls to clarify regulations. An internal AI assistant now retrieves answers instantly, cutting call volume by 30%.
Detailed prompts exceeded model limits, forcing risky cuts. Agents now handle full context to synthesize secure, one-click plans.
Operators manually keyed thousands of pages word-for-word. AI now extracts data for review, halving processing time.
Detailed prompts exceeded model limits, forcing risky cuts. Agents now handle full context to synthesize secure, one-click plans.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Static bots capped accuracy at 75%. Now, AI agents run live credit checks with 99% precision, tripling engagement.
A 120-year-old financial institution providing comprehensive banking services across Singapore, Hong Kong, Vietnam, Cambodia, and China with 12,000 employees.
An initial open-source chatbot achieved only 75% accuracy due to static knowledge bases, leading to slow response times and limited transaction...
“We've achieved a new level of scalability and efficiency with Google Cloud and Gemini. By eliminating manual infrastructure management and seamlessly integrating with our core systems, we can dedicate 100% of our focus to AI development. This allows us to rapidly deliver smarter, faster services for our customers and employees.”
Commercial bank providing retail, corporate, and digital financial services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Provided expertise in cloud computing and AI automation for HLB's digital transformation.
Related implementations across industries and use cases
Tellers relied on HQ calls to clarify regulations. An internal AI assistant now retrieves answers instantly, cutting call volume by 30%.
Detailed prompts exceeded model limits, forcing risky cuts. Agents now handle full context to synthesize secure, one-click plans.
Operators manually keyed thousands of pages word-for-word. AI now extracts data for review, halving processing time.
Detailed prompts exceeded model limits, forcing risky cuts. Agents now handle full context to synthesize secure, one-click plans.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.