Key results
Result highlights
The story
A 120-year-old financial institution providing comprehensive banking services across Singapore, Hong Kong, Vietnam, Cambodia, and China with 12,000 employees.
An initial open-source chatbot achieved only 75% accuracy due to static knowledge bases, leading to slow response times and limited transaction...
Quotes
“We've achieved a new level of scalability and efficiency with Google Cloud and Gemini. By eliminating manual infrastructure management and seamlessly integrating with our core systems, we can dedicate 100% of our focus to AI development. This allows us to rapidly deliver smarter, faster services for our customers and employees.”
The company
Hong Leong Bank
hlb.com.myCommercial bank providing retail, corporate, and digital financial services.
Scope & timeline
- 10-25% reduction in development time
- 3x increase in digital chat transactions
Implementation partner
Cloud Space
cloud-space.coProvided expertise in cloud computing and AI automation for HLB's digital transformation.