AI was restricted to tech teams. By embedding governance, 20k staff now build agents that cut legal reviews from 4 hours to 1.
One of the world's largest financial institutions manages $57.8 trillion in assets across 100 markets, serving as a critical infrastructure provider for the global economy.
Leadership aimed to deploy generative AI across the entire enterprise rather than restricting it to technical teams. However, the bank's status as a...
“Our mantra is ‘AI for everyone, everywhere, and in everything.’ This technology is too transformative, and we decided to take a platform-based approach for execution.”
Global investment management and asset servicing for institutional clients.
AI research and deployment company developing generative models and tools.
Related implementations across industries and use cases
Strict regulations made public AI off-limits. A secure "LLM Suite" now gives 200,000 employees safe access to generative tools.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.
Nine lawyers manually fielded 40,000 annual queries. They built a custom AI assistant to draft responses without needing engineers.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.