Financial Services|Knowledge Management

BNY
Internal AI agents

AI was restricted to tech teams. By embedding governance, 20k staff now build agents that cut legal reviews from 4 hours to 1.

PublishedDec 12, 2025|1 month ago

Key results

Time Reduction
75%

Result highlights

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The story

One of the world's largest financial institutions manages $57.8 trillion in assets across 100 markets, serving as a critical infrastructure provider for the global economy.

Leadership aimed to deploy generative AI across the entire enterprise rather than restricting it to technical teams. However, the bank's status as a...

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Quotes

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The company

Global investment management and asset servicing for institutional clients.

IndustryFinancial Services
LocationNew York, NY, USA
Employees50K-100K

Scope & timeline

  • 20,000 employees building AI agents
  • 125+ live AI use cases deployed
  • 99% of workforce trained on Gen AI
  • 46% increase in agent building activity

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