AI case study

GallagherWorkflow automation

Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.

Published|today

The story

Context

One of the world's largest insurance brokers and risk management firms operates in a highly regulated environment while pursuing aggressive growth through mergers and acquisitions.

Challenge

Mergers required absorbing vast volumes of unstructured contracts, while adjusters manually reviewed claims files containing hundreds of individual...

Solution
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Scope & timeline

  • 70,000+ employees enabled with AI tools

Quotes

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The company

Gallagher logo

Gallagher

ajg.com

Global insurance brokerage, risk management, and human resources consulting firm.

IndustryInsurance
LocationRolling Meadows, IL, USA
Employees10K-50K
Founded1927

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Gallagher's Workflow automation is part of this use case:

Workplace AI
171 case studies(+41% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
3.8Moderatewithin Insurance
6.1Strongwithin Operations

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