Every AI workflow meant engineering approval gates from scratch—employees held back from delegating. Cowork shipped with them baked in.
One of North America's largest insurance brokers, with more than 7,000 employees across the US, Canada, the UK, and Ireland, managing client work across property and casualty insurance, employee benefits, retirement, and wealth management in a document-heavy, highly regulated environment.
Insurance agents re-keyed the same application data into multiple disconnected systems for every regional submission, while a single assignment could...
“Cowork moved NFP from a vision of AI assistance to AI execution.”
Insurance broker for employee benefits, property & casualty, and retirement.
Enterprise software, cloud infrastructure, and consumer electronics platform.
NFP's Workflow automation is part of this use case:
Related implementations across industries and use cases
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
Scattered systems delayed risk decisions. Now, an AI assistant grounded in live search lets experts instantly compare complex policies.
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Same work tracked in four disconnected tools. AI pulls live context from all of them—drafts land ready to sharpen, not start.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Energy market research that took weeks now closes same-day. Staff freed from chasing information to make the calls that matter.
Every AI workflow meant engineering approval gates from scratch—employees held back from delegating. Cowork shipped with them baked in.
One of North America's largest insurance brokers, with more than 7,000 employees across the US, Canada, the UK, and Ireland, managing client work across property and casualty insurance, employee benefits, retirement, and wealth management in a document-heavy, highly regulated environment.
Insurance agents re-keyed the same application data into multiple disconnected systems for every regional submission, while a single assignment could...
“Cowork moved NFP from a vision of AI assistance to AI execution.”
Insurance broker for employee benefits, property & casualty, and retirement.
Enterprise software, cloud infrastructure, and consumer electronics platform.
NFP's Workflow automation is part of this use case:
Related implementations across industries and use cases
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
Scattered systems delayed risk decisions. Now, an AI assistant grounded in live search lets experts instantly compare complex policies.
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Same work tracked in four disconnected tools. AI pulls live context from all of them—drafts land ready to sharpen, not start.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Energy market research that took weeks now closes same-day. Staff freed from chasing information to make the calls that matter.