Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
A global telecommunications provider supporting millions of customers and thousands of network engineers, where seconds of downtime can trigger massive service disruptions.
An imbalance between data velocity and human capacity left employees navigating layers of complex systems to do their jobs. Customer care...
“We chose Azure Cosmos DB because it is optimized for high-performance chat and agent apps, super-responsive user experiences, and scalability.”
Wireless, high-speed internet, and enterprise communication services provider.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Legacy tools failed on complex queries. AI now guides 23,000 agents with instant answers, cutting handling time by 9%.
Committing to one model was risky. A gateway now routes 100k staff to 40+ AI tools via chat, saving 500k hours.
Sales reps spent 50% of prep time hunting for internal knowledge. Now, AI automatically extracts and summarizes relevant slides.
Scattered systems delayed risk decisions. Now, an AI assistant grounded in live search lets experts instantly compare complex policies.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Labor shortages and high turnover bottlenecked call centers. Now, staff use an AI assistant to accelerate responses and cut wait times.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.