See how AI works
for 82 companies
in telecommunications

We track and decode how AI leaders get results, so you can pursue the right projects with confidence.

Recent case studies from

AT&T logoA
AT&TInternal employee assistants
Fastweb + Vodafone logoF
Fastweb + VodafoneCustomer support
Singtel logoS
SingtelCustomer support
Claro logoC
ClaroSpeech analytics
Bell Canada logoB
Bell CanadaField service and support
AT&T logoA
AT&TInternal employee assistants
Fastweb + Vodafone logoF
Fastweb + VodafoneCustomer support
Singtel logoS
SingtelCustomer support
Claro logoC
ClaroSpeech analytics
Bell Canada logoB
Bell CanadaField service and support
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Showing 9 of 82 case studies
Ericsson logoE

Ericsson

Telecommunications|Enterprise

Custom workplace assistants

Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.

via glean.com
Published 3 days ago
Singtel logoS

Singtel

Telecommunications|Enterprise

Customer support

Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.

200+Add-on Purchases
via sierra.ai
Published Mar 6, 2026
DIRECTV logoD

DIRECTV

Telecommunications|Enterprise

Billing support

Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.

2.4MMonthly AI Interactions
via salesforce.com
Published Feb 5, 2026
Claro logoC

Claro

Telecommunications|Enterprise

Speech analytics

Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.

7%Sales Conversions Growth
via verint.com
Published Feb 1, 2026
LTIMindtree logoL

LTIMindtree

Telecommunications|Enterprise

Call summarization

Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.

5-10 minSaved Per Callvs manual summary extraction
via intel.com
Published Jan 19, 2026
Uniti logoU

Uniti

Telecommunications|Mid-size

Customer support

10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.

via oracle.com
Published Jan 14, 2026