Key results
The company
Brasil TecPar
brasiltecpar.com.brTelecommunications and internet service provider specializing in fiber optic connectivity.
Result highlights
- >70% reduction in alert noise
- Up to 15x increase in network listening capacity
The story
A Brazilian telecommunications provider serving 1.3 million subscribers across nine states with over 212,000 kilometers of fiber infrastructure.
Rapid growth through 57 acquisitions created a fragmented ecosystem where hundreds of thousands of daily alerts overwhelmed manual triage processes. Without a centralized system for asset management, engineers could not effectively prioritize critical incidents or coordinate field operations.
The company established a cognitive network operations center using the IBM Garage methodology to unify data from legacy systems. IBM Cloud Pak for AIOps filters alert noise and correlates events to predict failures, while IBM Maximo manages 3,300 network sites. The integrated platform automatically generates work orders and links incidents to specific physical assets, streamlining dispatch for field teams.