57 acquisitions left engineers drowning in 300k daily alerts. AI now filters noise and auto-routes field teams to the exact problem.
A Brazilian telecommunications provider serving 1.3 million subscribers across nine states with over 212,000 kilometers of fiber infrastructure.
Rapid growth through 57 acquisitions created a fragmented ecosystem where hundreds of thousands of daily alerts overwhelmed manual triage processes....
Telecommunications and internet service provider specializing in fiber optic connectivity.
Manual testing held back legacy updates. AI now writes 2M+ lines of code annually, automating routine tasks and complex upgrades.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.